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      Frequently Asked Questions

      Help Center

      Wholesale

      I’m a retailer and want to carry your line in my store. What’s the best way to start?

      What are your pricing and payment terms for retailers?

      Do you have minimums?

      Can we customize any of Bakline’s existing products?

      Can you make something specific for our store?

      What is the turnaround time for wholesale orders?

      Returns

      The product I have isn’t for me and I would like to return or exchange it. What is the process?

      How long does the return or exchange process usually take?

      Do I have to pay for the return label to ship any item back to Bakline?

      Teamwear

      Do you have minimums for teamwear orders?

      What are your pricing and payment terms for clubs/teams?

      What is the usual turnaround time for custom teamwear orders?

      General

      How can I give you feedback?

      My shipment tracking information says that my order was delivered, but I don't have my order. What do I do?

      The tracking system says that a label was created, but doesn’t show that my package was picked up by the carrier. What does this mean?

      My country doesn’t appear in the drop down list at check out. Can you still ship to my country?

      I’m not sure which size to pick. Can you help me understand how your items fit?

      How do I get involved in your ambassador program?

      I still have questions. How do I contact you?

      Do you offer free shipping?

      Sizing

      Can you provide some guidance on your sizing?